Job Description

Title: Account Manager / Customer Support
Department: Client Services
Type: Full Time / Permanent
Location: Andover

Overview

Our Account Management Team serves as the primary point of contact for a client book of business. We must become expert in helping our customers best leverage our tools, services, and best practices while developing a deep understanding of each client’s business processes and strategic philanthropic goals. We work closely with clients and CyberGrants resources to clearly define and document business requirements, ensure timely and accurate resolution of all operational issues, meet our client commitments. Additionally we act as advocates for CyberGrants and are expected to identify, promote and communicate cross-sell and upsell opportunities.

An Account Manager will be the primary day-to-day contact with clients. Members of this group will take a team-based approach to keeping customers connected to CyberGrants and for enhancing their overall client experience. The Account Manager is responsible for overall customer well-being by monitoring the health of the relationship between our customers and CyberGrants, producing customer programs, providing proactive communications, coordinating with appropriate internal CyberGrants teams to provide dependable contract services as well as project based billable services, and acting as an escalation point for customer issues.

Responsibilities

Required Skills & Experience

Account Managers should possess significant experience in customer relationship management, solutions design, and the implementation and/or support of enterprise software for large, complex customers related to philanthropic programs. Specific domain expertise in corporate philanthropy or other corporate social responsibility programs is highly desirable.

A CyberGrants person is...

CyberGrants is successful because of the highly motivated people who work here and their deep enthusiasm for customer service and philanthropy. We recruit individuals whose honesty, integrity, initiative and creative approach to problem solving shines through. Your passion and commitment will inspire your colleagues as you continue to place the client at the center of everything you do.

Apply

For consideration, please send résumé & cover letter, with salary requirements to hr@cybergrants.com.